Returns and Refunds
Try your purchase on in the comfort of your own home and let us know straightaway if you’d like a different size or a refund and we’ll collect from your home, work or an alternative address. Alternatively, you can also drop off the item at our store for a refund or exchange.
You have 14 days from receiving your order to return, exchange or receive a refund for your order.
Items must be returned to us unused with all tags and designer labels still attached. Returns that do not meet our policy will be sent back to you.
Bags and accessories
All designer packaging such as authenticity cards, dust bags and tags should be included with your return.
Please handle light-coloured bags and accessories carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-coloured bags.
Shoes
Please return all items, including the dust bag and box. When you try them on, stand on a carpeted surface to protect the soles.
Underwear and swimwear
There are no returns or refunds for underwear once purchased.
Late returns
Your item(s) should be sent back to us within 14 days of receiving you order. Returns outside this timeframe may be accepted at our discretion and may only be refunded as a store credit.
Faulty goods
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.
If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it. If you have owned your item for longer than this, and certainly over 6 months, then please contact Customer Care.